Privacy Policy

OTW Towing, LLC ("OTW Towing," "we," "us," or "our") respects your privacy. This Privacy Policy explains what information we collect when you visit our website at otwtowing.com (the "Site") or contact us for towing and roadside assistance, how we use it, and the choices you have.

Information We Collect

We aim to collect only the information needed to provide our services and respond to you.

• Contact details you provide. When you call, text, or email us — or request service online — you may share your name, phone number, email address, vehicle information, and the location and details of your service request.
• Service information. Details about the assistance you request, such as your vehicle, pickup and drop-off locations, and the date and time of service.
• Automatically collected technical data. Like most websites, our hosting provider may record standard log information such as your approximate location, browser type, device, and pages viewed. This helps us keep the Site secure and working properly.

How We Use Your Information

• To respond to inquiries and dispatch towing or roadside assistance.
• To provide, maintain, and improve our services and our Site.
• To communicate with you about your service request, including status updates and follow-up.
• To comply with legal obligations and protect our rights, safety, and property.

How We Share Information

We do not sell your personal information. We may share information only as needed to operate our business, including with:

• Service providers who help us run our business, such as our online service-request platform (Towbook) and our website hosting provider (Netlify).
• Legal and safety authorities when required by law, subpoena, or to protect the safety of people or property.

Third-Party Services

Our Site links to and uses certain third-party services that operate under their own privacy policies:

• Online service requests are handled through Towbook. When you submit a request there, the information you provide is processed under Towbook's privacy practices.
• Customer reviews shown on our Site are retrieved from Google. Reviewer names, photos, and review text are public information published on Google.
• Web fonts are served by Google Fonts to display the Site.

We are not responsible for the privacy practices of these third parties and encourage you to review their policies.

Cookies and Tracking

Our Site does not use advertising or cross-site tracking cookies. Limited technical data may be processed by our hosting and third-party services to deliver and secure the Site. You can control or block cookies through your browser settings; doing so will not prevent you from contacting us.

Data Retention

We keep service and contact information only for as long as needed to provide our services, maintain business records, and meet legal requirements, after which it is deleted or anonymized.

Your Choices and Rights

You may contact us at any time to ask what information we hold about you, to request a correction, or to ask us to delete information we are not required to keep. To opt out of follow-up communications, simply let us know.

Children's Privacy

Our services and Site are intended for adults. We do not knowingly collect personal information from children under 13. If you believe a child has provided us information, please contact us so we can remove it.

Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date above. Significant changes will be posted on this page.

Contact Us

If you have questions about this Privacy Policy or your information, please reach out: